Terms and Conditions

Delivery Information

Subject to availability, Daisy & George aim to prepare all goods for shipment, ordered by the customer, within 2 working days. If, for any reason, we are unable to prepare your order within this time we will contact you to make you aware of our difficulties and offer you alternative goods, amendment to your order or cancellation. Our standard delivery charge for mainland England, Scotland and Wales is £3.95, based on a 2 -3 day service.
Preparing and delivering an order can therefore take up to 5 working days, so please ensure you place your order in adequate time. We don’t want to miss any ‘big day’.

Personalised items can require up to 5 days before dispatch. All delivery dates that we give are only for your guidance. We will not be responsible if your order is delivered late. If there is no one to accept delivery, information enabling you to complete the delivery will be left. Despatch of goods constitutes fulfilment of contract.

Returns policy

As a valued customer, we want you to be happy with everything you have ordered from us. Therefore we are very happy to offer a full refund or an exchange if you change your mind (within 7 days of receipt). If you are not entirely satisfied with your purchase you can return the entire order to us for a full refund, but this will not include the postage and packing charge which is non-refundable. This does not apply to items that have been personalised. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. You must return goods to us complete with all relevant packaging and in a good condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.

Damage in transit

As we select and pack all the gifts for our party bags by hand, we can ensure that all of them are in perfect condition when they leave us. All our party bags are sent out in kit form so they arrive in the best condition. In the unlikely event that your party bags items are damaged in transit, please contact us within 48 hours and return the bags to us in their original packaging. We will then give you an immediate exchange or a refund.

Payment Options

We accept Paypal and all major credit/debit cards, via our secure site. We also accept bacs payments, email us for details.

Pricing, Product Descriptions & Availability

All prices displayed on this website are in Pounds Sterling and are inclusive of VAT, Bags, Tissues and Thank you Tags. Postage and Packing is additional. One party bag consists of one set of contents as detailed in the text. Some individual items come in a variety of different designs which may differ slightly from that shown in the picture. We will select one at random and you may not receive the same item as illustrated. Our item descriptions always state this where applicable.

Where sizes of products are quoted these are only intended as a guide. Prices and availability are subject to change without notice. All products shown on the website should be in stock. We keep a large quantity of stock so we can dispatch your chosen party bags to you straight away. In the unlikely event that items ordered are out of stock we will inform you by email or telephone offering you an alternative, a new delivery date or an opportunity to cancel the order.

Safety

We take safety issues very seriously. We only supply ‘toys’ which carry the CE mark and comply with European Safety Regulations. Many items such as stationery, jewellery, hair, toiletries and fashion accessories are not classified as ‘toys’ and do not carry the CE mark. As some of these items may prove harmful to children under the age of 36 months, unless stated, we only supply our party bags to children over this age. It is your responsibility to check the ages of the children you give the party bags to. It is also your responsibility as the customer to make sure that our products are not given to anyone that could suffer an allergic reaction. All products are supplied with warning signs & ingredients where appropriate.
All Party Bags and Fillers aged under 3 years are to be used only with parental supervision, as may contain squeakers, or bubbles. In addition, the bags, tissue and gift tags are also not suitable for children under the age of 36 months. Daisy & George does not accept liability for any injury, damage or loss that may occur due to our party bags having been given to anyone for whom they were unsuitable, or to unsupervised children under 36 months, as detailed above.

Privacy Policy

Any information you provide us so that we can fulfil your order is treated as confidential. We do not pass on or sell any information to third parties. We occasionally may send out mailings to notify you about important changes to our website, new services we may provide and special offers we think you’ll find valuable. If you do not wish to receive any of these mailings, please contact us.

Validity

These terms and conditions govern the sales and purchase of products from Daisy & George. We reserve the right to amend these terms and the customer is bound by any such modifications or revisions.